Privacy Policy

1. Introduction

Axiom Automation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, company name, and other contact information you provide when filling out forms or contacting us.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Communication Data: Records of correspondence, including chat transcripts and email exchanges.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Improve and personalize your experience
• Communicate with you about services, updates, and promotions
• Process transactions and send related information
• Respond to inquiries and provide customer support
• Comply with legal obligations and protect our rights

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in our operations (e.g., CRM, email services, analytics)
• Business Partners: When necessary to provide services you have requested
• Legal Requirements: When required by law or to protect our rights

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities
• Contract: When processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: When processing is necessary for our legitimate business interests
• Legal Obligation: When processing is required by applicable law

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client data for 7 years after the end of our business relationship. Contact form submissions and marketing data are retained for 3 years unless you request earlier deletion. You may request deletion of your data at any time by contacting us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions to ensure your data remains protected. By using our services, you consent to these transfers.

9. Third-Party Service Providers

We work with trusted third-party service providers who process data on our behalf:

• Cloud Hosting: For secure data storage and processing
• Analytics: To understand website usage and improve our services
• CRM Systems: To manage client relationships and communications
• Payment Processors: To handle financial transactions securely

All third-party providers are contractually bound to protect your data and use it only for specified purposes.

10. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant supervisory authorities within 72 hours of becoming aware of the breach, as required by applicable law. Our notification will include the nature of the breach, likely consequences, and measures taken to address it.

11. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

12. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where applicable

13. SMS/Text Messaging Terms

Program Name & Description: Axiom Automation SMS Program. By providing your mobile phone number and opting in, you consent to receive promotional and informational text messages from Axiom Automation. Message types may include appointment reminders, service updates, special offers, and marketing communications related to our AI automation services.

Opt-Out Instructions: You may opt out of receiving text messages at any time by texting STOP to the number from which you received the message. Upon opting out, you will receive a confirmation message and will no longer receive promotional texts from us.

Rejoining Instructions: If you have opted out and wish to rejoin our SMS program, you may text START to the same number or re-submit your phone number through our website with consent to receive messages.

Help Instructions: For assistance, text HELP to the number from which you received the message, or contact our support team at info@axiomautomation.ai.

Message Frequency & Rates: Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. Please contact your carrier for details about your text messaging plan.

Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator.

Privacy: Your privacy is important to us. Please review this Privacy Policy for information on how we collect, use, and protect your data. We do not sell your mobile information to third parties.

Compliance: Our SMS marketing program complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and Cellular Telecommunications Industry Association (CTIA) guidelines. By opting in, you confirm you are 18 years or older and the owner or authorized user of the mobile device.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

15. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: